Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to Wellness Caravan ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, book an experience, or participate in our events, and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: includes first name, last name, username or similar identifier.
  • Contact Data: includes billing address, delivery address, email address and telephone numbers.
  • Health & Wellness Data: includes information you voluntarily provide regarding your health goals, physical limitations, or preferences for specific tracks (e.g., "Sleep Deep" or "Recover & Perform") to ensure your safety and tailor your experience.
  • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To Service Your Journey: To manage your booking, send you event details, and coordinate with practitioners at your specific Caravan location.
  • Safety & Personalization: To ensure our practitioners are aware of any relevant health contexts you have shared, allowing for a safer and more effective session.
  • Improvement: To use data analytics to improve our website, services, marketing, customer relationships and experiences.

4. Disclosure of Your Data

We may have to share your personal data with the specific local partners and practitioners who are facilitating your Wellness Caravan experience in your city. These parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: hello@wellnesscaravan.com.